Fannie Mae Opens Homeowner Help Center in Jacksonville Florida

April 18, 2011 (Shirley Allen)
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Fannie Mae announced the opening of its eighth help center in Jacksonville, Florida. The new Jacksonville Mortgage Help Center will provide free education and counseling services to struggling homeowners in the Duval County area. The Center was developed in partnership with Wealth Watchers, the Duval County area community and elected officials, and area mortgage servicers.

“Fannie Mae is committed to doing everything we can to make sure homeowners facing hardships know the options available to them and have access to the help they need,” said Jeff Hayward, Senior Vice President, National Servicing Organization, Fannie Mae. “We are excited to open another Mortgage Help Center to continue to provide services that empower homeowners to make informed decisions and help families stay rooted in their communities, a key part of our mission to bring stability to our nation’s neighborhoods.”

The Center will provide services that have been available at the other seven Help Centers including reviewing mortgage loans with families who are behind on their mortgage or may be at-risk of foreclosure, discussing loan modification and other alternatives to foreclosure, processing their documentation and making timely decisions on any pending loan workout efforts. Services are available in both English and Spanish.

The center can also assist you if you’ve been a victim of fraud by fraudulent groups charging fees for modifications and foreclosure related services, and other mortgage related scams.

Free services are offered to those families who have mortgage owned by Fannie Mae. Find out if your home is owned by Fannie Mae by going to www.fanniemae.com/loanlookup or call 1-800-7FANNIE.

If your loan is not owned by Fannie Mae, contact Wealth Watchers at Tel: (904)380-0292 for assistance and advice to avoid foreclosure.

Wealth Watchers is also assisting in the Florida Hardest Hit Help program and will be available statewide starting today to assist homeowners who might qualify for Florida’s program.

The Mortgage Help Center is available by appointment only and customers wishing to schedule a visit should call 866-442-8578.

“Jacksonville is proud to have been chosen as one of only a few cities in the country to have a Help Center like this available to its residents,” said Jacksonville Mayor John Peyton. “Many in our community struggle with where to go for help when faced with tough decisions regarding their mortgage. This center will serve as a great resource for information and will provide mortgage assistance to those who need it most.”

Tags: Fannie Mae, Wealth Watchers, Mortgage Help Centers, mortgage servicers, mortgage modifications, repayment plans, mortgage loans, foreclosure, fraud

Source:
Fannie Mae
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